• Own operational quality for High-Voltage Gas-Insulated Switchgear (HV GIS) production: line escalations and NCRs, from raise to closure.
• Lead 8D investigations into customer complaints, from containment to corrective actions.
• Leading a Lean Six Sigma Yellow Belt project targeting a 50% reduction in production line escalations, using production and quality data to find where they start.
• Designed and run Quality Basics, a hands-on training program for production teams: 100+ people trained across 8 sessions.

Skills: 8D Problem Solving · NCR Management · Training & Coaching

• 8D Problem Solving
• NCR Management
• Training & Coaching

• Operational quality engineer on a Lean Six Sigma project that cut SF6 gas leakage in Ring Main Units (RMUs) by 81%: analysis, new data collection points, audits, sample validation and on-site supplier evaluations.
• Ran factory acceptance tests (FAT) to Saudi Electricity (SEC) standards, witnessed by SEC and Aramco, and production audits.
• Investigated supplier defects and drove corrective actions that raised supplier process performance from 2.5 to 3.7 sigma.
• Built a daily Power BI report tracking NCRs and quality performance.
• Applied root-cause analysis, PFMEA and standard operating procedures to improve assembly processes.

Skills: Lean Six Sigma · Supplier Quality · Power BI

• Lean Six Sigma
• Supplier Quality
• Power BI

• Led a two-person team that built the laboratory’s quality management system to ISO/IEC 17025 and ISO 9001 in 6 months.
• Wrote the QMS documentation, including calibration and quality control procedures, and ran gap assessments and internal audits.
• Reviewed client requests before work started and issued calibration certificates.
• Designed the front-desk complaint process, so every complaint is logged, followed up and closed, and automated its tracking and reports with a teammate.

Skills: QMS Implementation · ISO/IEC 17025 · Client Relations

• QMS Implementation
• ISO/IEC 17025
• Client Relations